Coronavirus Shop Update

As long as Brighton is in Tier 4 our shop will remain closed to the public. The online shop is running as usual so if you need help with your order or a project please do get in touch. Email will be answered during the following hours. 

Monday – Thursday, 10 am – 6 pm
Fridays, 10 am – 3 pm

Click + Collect remains available to our local customers within the same business hours. Click here for more information about our delivery methods and schedules.

1. Maximum 2 customers at any one time 

There will be floor markings to indicate 2 meter distances within the shop as references and we ask for you to please keep 2 meters from other customers and staff at all times.

2. Maximum 15 minute stay

In line with the government’s track and trace system we ask you to keep your visit to a maximum of 15 minutes.

3. Sanitise your hands before entering

We want you to feel safe while handling our yarns. Hydro-alcoholic gel will be made available by the shop entrance and customers will have to sanitise their hands before entering the premises.

4. Pay by card where possible 

5. Plan ahead, get in touch

We can chat through your options; we can email you pattern suggestions for you to choose before coming in, get ready suitable yarn options and ideas. Basically get everything ready for you so you can make the most of your visit.

6. Book an appointment

Appointments will be taken over the phone during opening hours only. 15 minute slots will span from 10:00 am to 5:00 pm. If for any reason you are unable to make it to your appointment please do keep us informed so we can free your slot to accommodate other customers.

Phone us: 01273 679726. 

Please note: Appointments are optional and we will only be keeping half of our capacity for appointments, the rest will be open to customers dropping in.

We understand that some of our customers will still be self-isolating or shielding for various reasons. Our free local bike delivery will remain available to these customers but it won’t appear as an option on our website. If you wish to book a free local delivery please place your order and choose ‘local pick up’ as your delivery option. Then give us a call on 01273 679 726 so we can schedule a delivery for you. Please note this option is for people needing to self-isolate only. If you have the capacity to visit our Brighton shop but would rather not enter we encourage you to use our ‘local pick up’ option.

Free 2nd class delivery for UK orders over £25 will remain available.