We use Royal Mail delivery services for all deliveries. UK orders can choose from 1st or 2nd class and are charged by size and weight. International orders are charged by weight. We try to keep our delivery rates down as much as we can so you will never pay too much for small items such as needles.
We aim to process orders within 2-3 working days. Orders are dispatched Tuesday to Friday.
Our website includes current stock levels which are correct at the time you add the product to your basket. Sometimes, due to differing dye lots, we will not be able to complete your order all from the same dye lot. In this case we will contact you to advise on estimated lead times.
Delivery Rates
Brighton
– Free click and collect. Local orders can be collected from Tuesday to Saturday 10:00am to 6:00pm and on Sunday from 12:00 pm to 5:00pm. Please note that collection isn’t possible on Mondays as the shop is shut. Please wait for the email confirming your collection is ready before coming in.
– Free local bike delivery. Available Tuesday – Friday for people living in the BN1, BN2 and BN3 areas. From receiving the email dispatch confirmation please allow 2-3 working days for delivery.
UK
delivery times typically 1-2 days for 1st class, 2-3 days for 2nd class
– Free delivery for orders over £40
Large items, including all yarn:
– Royal Mail 1st Class – £3.99
– Royal Mail 2nd Class – £3.49
Small items. total weight under 100g:
– Royal Mail 1st Class – £1.95
– Royal Mail 2nd Class – £1.49
EU
delivery time typically 7-10 days
– Tracked services are available. Pricing is by weight and can be calculated in the cart before checking out.
Rest of the World
delivery time typically 10-14 days
– Tracked services are available. Pricing is by weight and can be calculated in the cart before checking out.
How long will it take for my order to arrive?
Once your order has been processed you will receive an email confirming dispatch. UK orders typically take 1 – 2 days for 1st class and 2 – 3 days for 2nd class. EU orders typically take 7 – 10 days and orders to the rest of the world typically take 10 – 14 days to arrive. Please note there may be delays at peak times such as Christmas. We have no control over delays by Royal Mail.
Can I track my order?
We do not offer a tracked service for UK deliveries. However, as standard all deliveries now have delivery confirmation so it is possible to see when the delivery has been made.
International orders have tracked delivery options available. Once your order is dispatched you will receive an email with your tracking number. You can track your parcel using that number on the Royal Mail website.
I haven't received my order
UK orders. If you haven’t received your order within 14 days from receiving the email confirming dispatch then please contact, yak@yarnandknitting.com
EU orders. If you haven’t received your order within 30 days from receiving the email confirming dispatch then please contact, yak@yarnandknitting.com
All orders from outside of the UK and EU. If you haven’t received your order within 34 days from receiving the email confirming dispatch then please contact, yak@yarnandknitting.com
Customs, duties & taxes
All order placed outside of the UK may be subject to import duties and taxes, based on the practices/policies of your own county’s customs system. As the buyer you are responsible for these charges and they are usually requested prior to delivery by the postal service in your country.
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