Delivery & Returns

All orders are sent from Tuesday to Friday via Royal Mail First & Second Class.  We aim to dispatch your parcel as soon as possible (same day or next working day depending on when the order is made) but all items will be dispatched within 2-3 working days.

Free local bike delivery: from Tuesday to Friday for people living in the BN1, BN2 and BN3 areas. Please allow 2-3 working days for delivery. If you would like your items faster we would recommend click and collect.⁠

The Christmas order deadline for free local bike delivery is Sunday 19th December. Deliveries will be made on Monday 20th December. If your item is undeliverable then you will have to collect from the store from Tuesday 21st onwards. Any bike deliveries made after Sunday 19th December will be delivered in January.

Local orders can be collected from Tuesday to Saturday 10:00am to 6:00pm and on Sunday from 12:00 pm to 5:00pm. Note that collection aren’t available on Mondays as the shop is shut. Please wait for the email confirming your collection is ready before coming in.⁠

Christmas 2021 Delivery Deadlines:
United Kingdom:⁠

Friday 17th December: 2nd Class Delivery⁠
Tuesday 21st December: 1st Class Delivery⁠

Sunday 19th December: Free Local Bike Delivery (SEE ABOVE)

International Standard and International Tracking and Signature Services:⁠

Wednesday 1 December: Caribbean⁠
Monday 6 December: Australia Greece, Italy,⁠
New Zealand and Portugal⁠
Wednesday 8 December: Africa, Central and South America, Asia, Far and Middle East⁠
Friday 10 December: Cyprus, Malta and Sweden⁠
Saturday 11 December: Eastern Europe (except⁠
Czech Republic, Poland and Slovakia), Turkey⁠
Monday 13 December: Canada, Czech Republic, Finland, Poland and USA⁠
Thursday 16 December: Austria, Belgium, Denmark, France, Germany, Iceland, Ireland, Luxembourg,⁠
Netherlands, Norway, Slovakia, Spain,⁠
Switzerland⁠

These are the dates provided by Royal Mail however we cannot guarantee that orders sent before then will arrive on time. Royal Mail is already experiencing delays and some UK are orders are taking a week to arrive. Order early to avoid disappointment. ⁠

Postage Rates

United Kingdom – For all orders over 100g;

Royal Mail 1st Class Delivery   £3.75
Royal Mail 2nd Class Delivery £3.40 – Free for orders over £25.

For all other items up to and including 100g;

Royal Mail 1st Class Delivery  £1.75
Royal Mail 2nd Class Delivery £1.25

Local pick up – Free

European Union – delivery time typically 7-10 days
Tracked services are available. These can be chosen at checkout.

Please note: Due to Brexit, EU orders will now be charged VAT by customs and may be subject to import charges.

0g – 100g £4.50
101g – 250g £4.75
251g – 500g £6.25
501g – 750g £7.50
751g – 1000g   £9
1001g – 1250g £10
1251g – 1500g £11.25
1501g – 1750g £12.50
1751g – 2000g £13.50

Rest of the World
– delivery time typically 10-14 days
Tracked services are available. These can be chosen at checkout. 

0g – 100g     £5  
101g – 250g  £5.75
251g – 500g  £8.50
501g – 750g £11
751g – 1000g   £13.50
1001g – 1250g £15
1251g – 1500g £16.50
1501g – 1750g £18
1751g – 2000g £19.50

Rest of the World Zone 2 (incl. Australia & New Zealand) – delivery time typically 10-14 days
Tracked services are available. These can be chosen at checkout. 

0g – 100g     £5.25  
101g – 250g  £6.25
251g – 500g      £9.25
501g – 750g £12
751g – 1000g   £14.25
1001g – 1250g £16
1251g – 1500g £18
1501g – 1750g £19.50
1751g – 2000g £21.50

Our website includes current stock levels which are correct at the time you add the product to your basket.  Sometimes, due to differing dye lots, we will not be able to complete your order all from the same dye lot.  In this case we will contact you to advise on estimated lead times.

Returns

We hope that you will love your purchase but if for some reason you change your mind we will accept it back within 28 days of receipt for an exchange or refund.  All items must be in full saleable condition in their original packaging. Needles and crochet hooks must be unused to be eligible for return and due to copyright reasons we are unable to refund or exchange any patterns or books. Postage costs will not be refunded.

In the unfortunate event that your item is faulty or damaged on receipt we will happily refund your money including all postage costs.

When returning items to us please include a note with whether you would like an exchange or refund, and if faulty a description of the fault.  Please also include your order number, name and delivery address (if applicable).

Send returns to:

YAK
16 Gloucester Road
Brighton
East Sussex
BN1 4AD
UK

We cannot take responsibility for any returned parcel being lost in transit so we strongly advise that you get a ‘certificate of postage’ from the post office when sending your parcel so that you can claim compensation from the Royal Mail if the parcel does not reach us.